Appointment Policies and Cancellations

Arrivals  We recommend you arrive 10-15 minutes prior to any appointment time for check in to ensure you will receive the full benefit of your massage. This allows you to fill out the appropriate client form, change, and prepare for the service. To save time at your appointment, fill out your intake form online.

Late Arrivals  Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.  Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment.  Regardless of the length of the treatment actually given, you will be responsible for the full session.

Cancellations  You have up until 24 hours prior to your appointment(s) to cancel without incurring any charges. We will conduct confirmation calls or emails outside the 24 hour cancellation period time as a courtesy reminder. We kindly request that cancellations be made at least 24 hours in advance for single visits and 48 hours for multiple reservations (2+ or more clients) .

Late Cancellations   If less than 24 hours notice is given, a 50% charge of scheduled services will be billed. This applies to SAME DAY late cancellations as well. A credit card will be required for future appointments if two or more cancellations occur.

No Shows   Failure to cancel, no shows, and no calls, will result in a full service (100%) fee charge. We do understand emergencies and illnesses do occur.  If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled reservation, or it begins a couple hours prior to your scheduled session, or your children are ill and need you at home, please cancel.  Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations. In the event of reasonable unexpected life events, or illness, we waive this policy. This is at the discretion of the scheduled therapist. Please give us a call, we are happy to work with you. This policy is only put in place to encourage common courtesy.

Forms of Payment   We Accept Visa, Mastercard,, Discover, Checks and Cash. For payment of services, any returned Checks (NSF) will be subject to a $35.00 fee.  (No out of State Checks Accepted).

Please Note:  Same day appointments are not always guaranteed if booked online.  If you are in need of scheduling immediately, please call 630-200-4204 within normal business hours.  This is the best way to ensure your immediate appointment can be accepted.

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